Nutraceutical Knowledge Hub - Insights from WanKon Biotech

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when we have received your deposit, and we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, Organic, BRC, ISO9001 and other export documents where required. Please contact us for further information.

How about the traceability of your products?

Each batch of products can be traced back to the supplier, batching personnel and filling team by production date and batch number, to ensure that any production process is traceable. Please contact us for further information.

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